Most integration failures aren't dramatic — they're silent. Wrong records, missed syncs, stale inventory. Celinked's managed service keeps your Celigo flows healthy, documented and continuously improved. Orders flow. Inventory stays accurate. Errors get fixed before your team even notices. Celinked runs your integration layer so your ops team can focus on the business — not on chasing sync failures.
We monitor every flow, every run, every error — and the same senior engineer who built your integration is the one who resolves it. No more finding out about sync failures from a customer complaint or a warehouse call. We catch it first — and fix it ourselves, not via a support queue.
From reactive support to fully proactive integration management — every engagement is handled by the same senior engineer, not delegated down a delivery chain. From a safety net when things break, to full ownership of your integration layer — no account managers, no junior handoffs, no templated responses.
We don't just watch for flow failures — we monitor the signals that predict failures before they happen. Not just "is it broken?" — we catch the warning signs before your ops team feels the impact.
Continuous monitoring of flow execution — success rates, run durations, record volumes and throughput anomalies that signal upstream API changes or data quality issues.
We track every order, every sync, every run — and flag anything that looks off before it becomes a problem your warehouse or customer notices.
Every error categorised by type — transient API failures, schema mismatches, business rule violations, auth expiry. Each routed to the right resolution path automatically.
When something goes wrong, we already know what type of problem it is and how to fix it — most errors are resolved before they ever reach your inbox.
Proactive monitoring of API credentials, OAuth tokens and connection health. Token expiry and permission changes caught before they cause flow failures.
API keys and connections expire. We catch that before it silently stops your orders from flowing — not after.
Baseline volume tracking per flow — sudden drops or spikes flagged for investigation. Catches silent failures where flows run but process zero records.
If your order volume suddenly drops to zero at 9am on a Monday, we know about it before you do — and we're already investigating.
Real-time tracking of API consumption against platform limits — Amazon SP-API, Shopify, NetSuite. Throttling events detected and flow scheduling adjusted proactively.
Amazon and Shopify limit how fast data can flow. We manage that automatically so your syncs never slow down or back up during peak periods.
Active management of retry queues and dead-letter records. No records silently dropped — every failure tracked to resolution or escalation.
Every failed transaction is tracked, retried and resolved. Nothing gets silently dropped — every order, every inventory update, every fulfilment record is accounted for.
Not best-effort support — contractual SLAs with defined response and resolution targets, delivered by the same senior engineer who knows your integration architecture. Not "we'll get to it" — real commitments, in writing, with defined response times. And the person responding already knows your setup.
Managed services isn't just monitoring — it's maintaining the documentation, change control and operational discipline that keeps integrations stable long-term. Boutique practice means every engagement gets the same senior rigour, regardless of size. We document everything, manage every change carefully, and give you a clear picture of your integration layer — so you're never dependent on tribal knowledge, and never locked in to us.
Runbooks updated with every change, error pattern and resolution procedure. Always current, always accurate — maintained by the same senior engineer who owns the integration.
Every integration is documented in plain language. If we ever part ways, your team can hand it to anyone — no knowledge locked in our heads, no dependency on us to keep the lights on.
All flow changes — platform updates, API version upgrades, mapping changes — go through a documented change process with rollback plans. No cowboy fixes, no undocumented changes.
Every change to your integrations is planned, documented and reversible. No one makes a "quick fix" that breaks something else at 2am — not even us.
Structured monthly reports covering flow health, error trends, volume analysis, changes made and recommendations for the next period.
Every month you get a clear summary: what ran, what broke, what we fixed, and what we recommend next. No jargon, no dashboards to interpret.
Quarterly reviews of integration architecture — identifying technical debt, optimisation opportunities and risks before they become incidents.
Every quarter we step back and ask: is the integration layer keeping up with how the business has grown? We flag risks and improvements before they become problems.
Integrations that aren't actively governed accumulate technical debt silently. By the time it surfaces, the cost to fix it is 5–10× what it would have been to prevent it. A boutique practice means one senior engineer owns the governance — not a rotating team of juniors.
Most integration disasters we're called in to fix started as small, undocumented changes made by someone who's since left. Good governance — maintained by a single senior practitioner who knows your setup — means your ops team is never blindsided.
Every Celinked managed engagement includes full runbook coverage, documented change control and regular architecture reviews — not as add-ons, but as the baseline standard of how we work. No exceptions, regardless of engagement size.
We treat every client's integration environment as if we'll need to hand it back to them tomorrow — fully documented, fully understood, no tribal knowledge required. That's the boutique difference.
Celinked is a boutique practice by design — senior practitioners, not junior ticket-handlers. No account managers, no delivery chains, no templated solutions. Every engagement is scoped individually and owned by the same senior engineer from first call to ongoing management.
You work directly with the person who built and knows your integration — not a support queue, not an account manager, not a rotating junior team. That's the difference between a boutique managed service and a monitoring tool with a helpdesk attached.
No RFP process, no sales team, no templated proposal. You speak directly with the senior practitioner who will own your integration — from the first call. Tell us what you're running and where the pain is. Straight talk, no fluff, no upsell agenda. Tell us what's causing pain and we'll tell you exactly what it takes to fix it — and whether managed services is even the right answer for your situation.